Privacy Statement

Effective from 30 May 2024

Overview

This Privacy Statement outlines how KaltechD Pty Ltd ("KaltechD," "we," "our," or "us") collects, stores, uses, and shares ("processes") personal information. It applies to all interactions with KaltechD, including use of our websites and services that link to this Privacy Statement. It also explains your rights regarding access and correction of your personal information under Australian privacy laws.

This Statement covers personal information we process about clients, business partners, suppliers, agents, students, or visitors to our websites. It does not cover personal information of job applicants or employees.

Data Controller

KaltechD acts as the data controller, determining the purposes and methods of processing personal information. We may also engage third-party data processors as outlined below.

Lawful Bases for Processing Personal Information

We process personal information to:

  • Fulfil contractual obligations to clients, business partners, and agents.

  • Serve our legitimate interests, such as improving our services and meeting regulatory requirements.

  • Comply with applicable Australian laws and regulations.

What Personal Information We Collect

We collect personal information directly from you when you engage with us through websites, portals, email, phone, or other written communications. Additional information may be obtained from third parties, such as credit reports, with your authorisation. Some personal information may also be generated through your interactions with our services. Failure to provide requested personal information may limit our ability to offer certain services. We may collect the following types of personal information:

  • Contact Details: Address, phone number, and email address.

  • Personal Details: Name, title, date of birth, and occupation.

  • Communications: Records of phone calls, emails, and correspondence.

  • Credentials: Passwords and security details for accessing our services.

  • Preferences: Stated or inferred service preferences.

  • Contract Data: Information generated during service delivery.

  • Website Interactions: IP address, browser details, pages visited, geolocation data, and session duration (see "Cookies" below).

  • Third-Party Information: Data from credit agencies, fraud prevention services, or authorised information providers.

Cookies

Our websites use cookies to enhance your browsing experience by storing your preferences and activity data. Cookies are small text files stored on your computer. Most browsers allow you to manage cookie preferences, including rejecting or deleting cookies. Note that some website features may not function properly if cookies are disabled.

Use of Personal Information

We use your personal information to:

  • Provide requested services.

  • Manage contracts and agreements.

  • Assist with inquiries and support requests.

  • Personalise user experiences on our platforms.

  • Enhance and maintain our websites and services.

  • Prevent illegal activities affecting our systems.

  • Analyse data and improve service offerings.

  • Meet regulatory and compliance obligations.

  • Communicate with you about our products and services.

  • Inform you of new offerings or updates.

We will only process personal information outside these purposes if required or permitted by law.

Sharing Personal Information

We may share your personal information:

  • Within KaltechD: For administrative purposes and a complete view of your relationship with us.

  • With Third Parties:

    • Service providers assisting in service delivery.

    • Regulatory authorities as required by Australian law.

International Transfers: We strive to share data only with countries maintaining equivalent privacy standards to Australia. Where this is not feasible, we ensure appropriate safeguards, such as contractual agreements, are in place. Third parties are contractually bound to maintain confidentiality and use your information only as necessary.

Storage and Security

We implement robust measures to secure your personal information against unauthorised access, use, or disclosure. Most data is stored on secure cloud platforms, such as Microsoft Azure, which complies with high privacy and security standards. While no system is entirely secure, we continually enhance our measures to mitigate risks.

Retention of Information

We retain personal information only as long as necessary for lawful purposes. Once no longer required, data is securely destroyed or de-identified.

Your Rights

Under Australian privacy law, you have the right to:

  • Access Your Information: Request a copy of the personal information we hold.

  • Correct Your Information: Request updates to incorrect or incomplete information.

  • Delete Your Information: Request deletion where lawful and feasible.

To exercise these rights, contact our Privacy Officer at info@kaltechd.com.au.

Withdrawing Consent and Objections

You can withdraw consent for processing at any time where consent is the legal basis. For processing based on legitimate interests, you may object if you believe our use is unjustified or unlawful.

Changes to this Privacy Statement

We reserve the right to amend this Privacy Statement to reflect updates in privacy laws or business practices. The effective date will always be displayed at the beginning of the document.